Frequently Asked Questions (FAQ)

1. Order - related Questions

1.1 How can I place an order?

To place an order, simply add the desired clothing items to your shopping cart. Once you've finished shopping, click on the shopping cart icon and review your items. Enter your shipping and payment information accurately, and then click "Place Order" to complete the process.

1.2 Can I change or cancel my order?

If your order has not been shipped yet, you can contact our customer service team at vyxonstore@gmail.com as soon as possible. We will do our best to accommodate your request for changes (such as size, color, or quantity) or cancellation. However, if the order has already been shipped, you will need to follow our return policy to return or exchange the items.

1.3 How can I track my order?

After your order has been shipped, you will receive a shipment confirmation email containing a tracking number and the name of the shipping carrier. You can use this tracking number to track the progress of your order on the carrier's official website. The tracking information usually becomes available within 24 hours after the order is shipped.

2. Payment - related Questions

2.1 What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal etc.

2.2 Is my payment information secure?

Yes, we take the security of your payment information very seriously. All data transmitted during the payment process is encrypted using SSL (Secure Sockets Layer) technology to prevent unauthorized access. Our website is also fully compliant with PCI - DSS (Payment Card Industry Data Security Standard) requirements.

2.3 What if I have a problem with my payment?

If you encounter any issues with your payment, such as a declined card or an incorrect amount charged, please contact our customer service team immediately. We will work with you to resolve the issue, which may involve checking the payment details, contacting your bank, or providing alternative payment options.

3. Shipping - related Questions

3.1 How long does it take to process my order?

Orders placed before 3:00 PM (Monday - Friday, excluding holidays) will be processed within 1 - 2 business days. Orders placed during weekends or holidays will be processed on the next business day. During peak shopping seasons, the processing time may be extended to 3 - 5 business days.

3.2 What shipping methods do you offer?

We offer standard and express shipping options for both domestic and international orders. For domestic shipping, standard shipping usually takes 3 - 7 business days, and express shipping takes 1 - 3 business days. For international shipping, standard delivery takes 7 - 14 business days, and express delivery takes 3 - 7 business days. The actual delivery time may be affected by customs clearance and the destination country's postal service.

3.3 How much is the shipping cost?

Shipping costs are calculated based on the weight of your order, the shipping destination, and the chosen shipping method.

4. Return and Exchange - related Questions

4.1 What is your return and exchange policy?

You can initiate a return or exchange within 30 days from the date of delivery. The item must be in its original, unworn, unwashed state, with all tags attached and original packaging intact. To start a return or exchange, log in to your account, go to the "My Orders" section, find the relevant order, and click on the "Request Return/Exchange" button. You can also contact our customer service team if you have any difficulties.

4.2 Who pays for the return shipping?

In most cases, the customer is responsible for the return shipping costs. However, if the item has a manufacturing defect, a quality issue, or an incorrect item was shipped to you, we will cover the return shipping costs.

4.3 How long does it take to process a return or exchange?

Once we receive the returned item, our quality control team will inspect it within 5 - 7 business days. If the item meets the return criteria, we will proceed with your refund, exchange, or store credit process. If you opted for a refund, it usually takes 3 - 10 business days for the funds to appear in your account, depending on your bank or payment provider.

5. Product - related Questions

5.1 How do I choose the right size?

We provide a detailed size chart on each product page. Please refer to the size chart and measure yourself accurately to find the best - fitting size. If you're still unsure, you can contact our customer service team, and we'll be happy to assist you.

5.2 What if the color of the item I receive is different from what I saw on the website?

We strive to represent the colors of our products as accurately as possible on the website, but due to differences in monitor settings, there may be some slight color variations. If the color of the item you receive is significantly different from what you expected, please contact us within 30 days of receiving the item, and we will help you resolve the issue according to our return and exchange policy.

5.3 How do I care for my clothing?

Each product page contains care instructions specific to that item. Generally, we recommend following the care labels on the clothing. Common care tips include washing in cold water to prevent color fading, using a gentle detergent, and avoiding high - heat drying to prevent shrinkage.